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Navigating the human–robot interface: exploring human interactions and perceptions with social and telepresence robots
Umeå University, Faculty of Social Sciences, Department of Education. (TAIGA LICT)ORCID iD: 0000-0003-4418-7930
Umeå University, Faculty of Science and Technology, Department of Computing Science. (Foundations of Language Processing)ORCID iD: 0000-0003-3248-3839
Umeå University, Faculty of Science and Technology, Department of Computing Science. (Intelligent Robotics)ORCID iD: 0000-0001-7242-2200
Umeå University, Faculty of Science and Technology, Department of Mathematics and Mathematical Statistics.
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2025 (English)In: Applied Sciences, E-ISSN 2076-3417, Vol. 15, no 3, article id 1127Article in journal (Refereed) Published
Abstract [en]

This study investigates user experiences of interactions with two types of robots: Pepper, a social humanoid robot, and Double 3, a self-driving telepresence robot. Conducted in a controlled setting with a specific participant group, this research aims to understand how the design and functionality of these robots influence user perception, interaction patterns, and emotional responses. The findings reveal diverse participant reactions, highlighting the importance of adaptability, effective communication, autonomy, and perceived credibility in robot design. Participants showed mixed responses to human-like emotional displays and expressed a desire for robots capable of more nuanced and reliable behaviors. Trust in robots was influenced by their perceived functionality and reliability. Despite limitations in sample size, the study provides insights into the ethical and social considerations of integrating AI in public and professional spaces, offering guidance for enhancing user-centered designs and expanding applications for social and telepresence robots in society.

Place, publisher, year, edition, pages
MDPI, 2025. Vol. 15, no 3, article id 1127
Keywords [en]
human-robot interaction (HRI), social and telepresence robots, user experience, Pepper robot, Double 3 robot
National Category
Human Computer Interaction
Research subject
education
Identifiers
URN: urn:nbn:se:umu:diva-234705DOI: 10.3390/app15031127ISI: 001418413300001Scopus ID: 2-s2.0-85217581022OAI: oai:DiVA.org:umu-234705DiVA, id: diva2:1932019
Available from: 2025-01-28 Created: 2025-01-28 Last updated: 2025-02-26Bibliographically approved

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Mårell-Olsson, EvaBensch, SunaHellström, Thomas

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CiteExportLink to record
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Citation style
  • apa
  • apa-6th-edition.csl
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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  • text
  • asciidoc
  • rtf