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Discovering multi-agent systems for resource-centric business process simulation
SAP Signavio, Walldorf, Germany; Data and Web Science Group, University of Mannheim, Mannheim, Germany.
SAP Signavio, Walldorf, Germany; Faculty of Computer Science, University of Vienna, Vienna, Austria.
Umeå University, Faculty of Science and Technology, Department of Computing Science. SAP Signavio, Walldorf, Germany.ORCID iD: 0000-0002-6458-2252
Faculty of Computer Science, University of Vienna, Vienna, Austria.
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2025 (English)In: Process Science, E-ISSN 2948-2178, Vol. 2, no 1, article id 4Article in journal (Refereed) Published
Abstract [en]

Business process simulation (BPS) is a powerful tool for estimating process performance across different scenarios, offering critical support for organizational process redesign and optimization. Traditional BPS approaches predominantly rely on a control-flow-first perspective by enriching a process model with simulation parameters. While these approaches seem suitable for capturing centrally orchestrated processes, such as those managed by workflow systems, they fall short of accurately reflecting real-world processes characterized by decentralized decision-making and distinct resource behaviors. To overcome this limitation, we propose AgentSimulator, a resource-first BPS approach that discovers a multi-agent system from an event log. By modeling the distinct behaviors and interaction patterns of individual resources, AgentSimulator effectively simulates the underlying process. Our approach automatically identifies whether resource behavior is rather orchestrated or autonomous, adapting to the specific decision-making structure of the process. Experimental results reveal that AgentSimulator achieves state-of-the-art simulation accuracy while ensuring high adaptability to various process types.

Place, publisher, year, edition, pages
Springer, 2025. Vol. 2, no 1, article id 4
Keywords [en]
Process Simulation, Agent-based Simulation, Business Process Management
National Category
Computer Sciences
Research subject
Computer Science
Identifiers
URN: urn:nbn:se:umu:diva-237415DOI: 10.1007/s44311-025-00009-5OAI: oai:DiVA.org:umu-237415DiVA, id: diva2:1950633
Available from: 2025-04-08 Created: 2025-04-08 Last updated: 2025-04-08Bibliographically approved

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Kampik, Timotheus

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