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Shifting dynamics: how generative AI as a boundary resource reshapes digital platform governance
LMU Munich School of Management, LMU Munich, Munich, Germany.
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE). SCANCOR & Management Science and Engineering, Stanford University, CA, Stanford, United States.ORCID iD: 0000-0001-5486-9017
Department of Information Systems and Business Analytics, Deakin University, Melbourne, Australia.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2025 (English)In: Journal of Management Information Systems, ISSN 0742-1222, E-ISSN 1557-928X, Vol. 42, no 2, p. 400-430Article in journal (Refereed) Published
Abstract [en]

Digital platforms are increasingly integrating Generative AI (GenAI) tools as a boundary resource to enhance the quantity and quality of content with the ultimate goal of improving platform viability. As GenAI tools hold unique characteristics compared to traditional boundary resources, platform owners need to adapt their governance mechanisms accordingly. To understand how platform governance evolves over time in response to this novel boundary resource, we draw on the distributed tuning framework and build on insights from an in-depth qualitative study of a digital content platform in the educational sector. We find that the platform owner deployed different logics of GenAI integration over time that were enacted through specific governance mechanisms. The shift in logics and respective governance mechanisms was triggered by a dialectic process of resistance and accommodation between platform actors. In this process, the GenAI-enabled boundary resource not only changed over time but also served as a means for the power dynamics between platform owner and complementors to be reshaped. Our study contributes to both the platform governance literature as well as recent debates around GenAI.

Place, publisher, year, edition, pages
Routledge, 2025. Vol. 42, no 2, p. 400-430
Keywords [en]
boundary resource, Digital platforms, distributed tuning, GenAI, platform governance
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-238721DOI: 10.1080/07421222.2025.2487312ISI: 001481374600001Scopus ID: 2-s2.0-105004345880OAI: oai:DiVA.org:umu-238721DiVA, id: diva2:1958244
Funder
The Jan Wallander and Tom Hedelius Foundation, W21-0008The Jan Wallander and Tom Hedelius Foundation, Fv23- 0047Available from: 2025-05-14 Created: 2025-05-14 Last updated: 2025-07-11Bibliographically approved

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Kostis, AngelosHolmström, Jonny

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