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Documentation is a key component of social work, ensuring legal security, continuity, and quality development. In this presentation we will discuss how documentation can be utilized as a tool for monitoring, evaluation, and organizational development, while also addressing challenges related to standardization, digitalization, and the balance between administrative demands and professional judgment.

Digitalization presents new opportunities for streamlining documentation processes and improving information management, yet it also raises ethical and legal concerns regarding client autonomy and transparency. Thoughtful integration of digital solutions can contribute to a more sustainable social work practice, supporting knowledge sharing, reducing inequalities, and creating a structured approach to evaluating interventions.

Another important aspect is the role of collaboration and partnerships in strengthening documentation practices. Cross-sectoral cooperation allows social work to leverage shared resources and expertise, ultimately supporting a more equitable and sustainable development of social services.

In the presentation we will highlight the need for a critical assessment of documentation’s function and evolution in social work. To remain an effective tool, documentation must strike a balance between standardization and flexibility, while digital innovations should be consciously applied to enhance quality and legal security.