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Public transportation in urban environments should be inclusive and accessible to offer this service for all people. This research aims to identify issues in the development of autonomous shuttle services in future public transportation systems for children with intellectual disabilities. An issue-based information system (IBIS) analysis was retrospectively conducted based on a concept generation phase. Four concepts were evaluated by five experts. The findings show that the main tensions in this context can be categorized as interaction, physical, and independence. Interactive elements can both create value and lead to confusion for the target group. The physical design of concepts affects feasibility, viability, and perception. Independence is a de-sired quality for the target group but often comes at a price of less independence for other stakeholders such as family members. Finally, the study suggests that there are tensions between the qualities of integrity, cognition, and user experience.