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Failure is not an option: tracing discursive shifts across eras of digital government
Umeå University, Faculty of Social Sciences, Department of Informatics.
2026 (English)In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990Article in journal (Refereed) Accepted
Abstract [en]

Government use of digital technology is often accompanied by high hopes of generating beneficial outcomes. Previous research has identified several instances where such initiatives have failed to meet expectations. Despite this, optimistic narratives about the potential of digital technology in government persist across policy, media, and academic discourses. Against this backdrop, this paper critically examines narratives regarding the benefits of using digital technology in the public sector. It analyzes Swedish government policy documents and evaluations published between 1961 and 2023. The study highlights recurring patterns over time and identifies three “eras” of digital government: automatic data processing, information technology, and digitalization. The findings reveal optimism in visionary policy documents that draw on contemporary and emergent technological discourses. However, evaluations of these policies present limited evidence of their enactment, leading to disillusionment about transformational outcomes. These findings situate current narratives about digital technology within a broader historical context and open pathways toward more reflective digital government policymaking.

Place, publisher, year, edition, pages
2026.
Keywords [en]
digital government, e-government, history of technology, failures, automatic data processing, information technology, digitalization
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-250366OAI: oai:DiVA.org:umu-250366DiVA, id: diva2:2042079
Available from: 2026-02-26 Created: 2026-02-26 Last updated: 2026-02-26

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Sundberg, Leif

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CiteExportLink to record
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Citation style
  • apa
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  • nn-NB
  • sv-SE
  • Other locale
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Output format
  • html
  • text
  • asciidoc
  • rtf