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Digital transformation in the public sector: reflections on a public ethos
School of Public Administration, University of Gothenburg, Gothenburg, Sweden.ORCID iD: 0000-0002-6155-511X
School of Information Technology, Halmstad University, Halmstad, Sweden.ORCID iD: 0000-0002-8463-4486
Umeå University, Faculty of Social Sciences, Department of Informatics. School of Information Technology, Halmstad University, Halmstad, Sweden;Department of Informatics, Umeå University, Sweden.ORCID iD: 0000-0001-9439-0764
2026 (English)In: Information Polity, ISSN 1570-1255, E-ISSN 1875-8754Article in journal (Refereed) Epub ahead of print
Abstract [en]

This paper investigates policy documents on digital transformation in the public sector and whether technological optimism also risks obscuring constitutional, democratic, and ethical principles. Two analytical tasks were undertaken: first, we mapped policy documents originating from a multi-level setting; and second, we explored the extent to which constitutional, democratic, and ethical principles are articulated. To explore the extent to which these principles are articulated the concept of a public ethos was utilized. A public ethos contains principles associated with a liberal representative democracy and a Weberian bureaucracy. The analysis underscores the need for research on maintaining a public ethos. in politics associated with digital transformation. The policy documents that were analyzed lack ideas concerning democratic legitimacy, legal certainty, ethics in the public encounter, and systems for public scrutiny. The main conclusion is that the space in the documents is dominated by technological optimism, while constitutional, democratic, and ethical principles are given lower priority. The need for further research includes questions concerning (1) conditions for civic participation/party politics, (2) management issues concerning skill/learning development among public employees and on control mechanisms, (3) issues at the frontline of public administration on how the digital transformation affects the treatment of vulnerable/marginalized populations.

Place, publisher, year, edition, pages
Sage Publications, 2026.
Keywords [en]
digital transformation, public ethos, democracy, ethics, constitution, public policy
National Category
Political Science
Identifiers
URN: urn:nbn:se:umu:diva-251451DOI: 10.1177/15701255261419221ISI: 001721464400001Scopus ID: 2-s2.0-105036149145OAI: oai:DiVA.org:umu-251451DiVA, id: diva2:2048685
Part of project
AI i byråkratins tjänst - förändrad digital arbetsmiljö när robotkollegor blir en del av vardagen
Funder
AFA Insurance, 190212Swedish Research Council, 2022-05349Available from: 2026-03-25 Created: 2026-03-25 Last updated: 2026-05-05

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Åkesson, Maria

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