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Beyond precision: understanding the impact of algorithmic accuracy and transparency on user perceptions in keyword-driven contextual advertising
Umeå University, Faculty of Science and Technology, Department of Computing Science.ORCID iD: 0009-0004-0580-6270
School of Computing, Clemson University, Clemson, South Carolina, USA. (School of Computing)ORCID iD: 0000-0003-1341-0669
Umeå University, Faculty of Science and Technology, Department of Computing Science.ORCID iD: 0000-0001-8503-0118
Department of Computer Science and Media Technology, Malmö University, Malmö, Sweden.ORCID iD: 0000-0002-1535-6195
2026 (English)In: CHI '26: proceedings of the 2026 CHI conference on human factors in computing systems, Barcelona: Association for Computing Machinery (ACM), 2026, p. 1-19, article id 1236Conference paper, Published paper (Other academic)
Abstract [en]

Algorithms frequently manage online advertising markets, aligning advertisements with article topics. Our work investigates how users perceive the relevance of ads to articles when ads are placed using different keyword extraction algorithms, including Large Language Models (LLMs), and how transparency about the placement procedure influences these perceptions and behavioral intentions. We conducted an online user experiment (N = 498) where ads are matched with news articles using the keyword extraction methods TF-IDF, KeyBERT, and DeepSeek. Results indicate that lightweight methods can match advanced LLMs in delivering high user-perceived ad-article relevance, which in turn fosters click and purchase intentions. However, providing explanations for the ad-article placements by displaying extracted keywords reduces ad interest and thereby weakens behavioral intentions, while simultaneously increasing perceived relevance and moderating algorithm effects. These findings highlight the complex impact of transparency-increasing explanations and suggest that algorithmic precision metrics must be complemented by user perception and intention measures.

Place, publisher, year, edition, pages
Barcelona: Association for Computing Machinery (ACM), 2026. p. 1-19, article id 1236
Keywords [en]
Keyword Extraction, Human Factors, User Perception, Contextual Advertising, Transparency
National Category
Computer Sciences Human Computer Interaction
Identifiers
URN: urn:nbn:se:umu:diva-252087DOI: 10.1145/3772318.3791240Scopus ID: 2-s2.0-105038741072ISBN: 979-8-4007-2278-3 (electronic)OAI: oai:DiVA.org:umu-252087DiVA, id: diva2:2053326
Conference
CHI '26, the 2026 CHI Conference on Human Factors in Computing Systems, Barcelona, Spain, April 13-17, 2026
Funder
Marianne and Marcus Wallenberg Foundation, 2020.0095Available from: 2026-04-16 Created: 2026-04-16 Last updated: 2026-05-29Bibliographically approved

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fulltext(3177 kB)72 downloads
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Cai, JingwenBjörklund, Johanna

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Cai, JingwenKnijnenburg, BartBjörklund, JohannaLeckner, Sara
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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
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  • Other style
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  • en-GB
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  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
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  • text
  • asciidoc
  • rtf