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  • 1.
    Bergh, Pontus
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Jacobsson, Mattias
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Learn or die: the development of an assessment framwork for SME entrepreneurial learning programmes2011In: International Journal of Management and Enterprise Development, ISSN 1468-4330, E-ISSN 1741-8127, Vol. 11, no 1, p. 92-109Article in journal (Refereed)
    Abstract [en]

    The unique features of entrepreneurial learning, that involves multiple dimensions, are not easily captured and today few appropriate assessment frameworks exist. The aim of this paper is therefore to develop an assessment framework for entrepreneurial learning and empirically illustrate its potential on a specific SME learning program. Based on a survey of owners/managers who took part in the government supported learning program, krAft, an exploratory factors analysis and a regression analysis were conducted. The paper proposes a two dimensional framework of cognitive and social/emotional learning outcomes where both are strongly correlated to internal efficiency but only the social/emotional outcomes are correlated to external effectiveness. The paper therefore concludes that the mere focus on cognitive learning outcomes is not enough in order to successfully act upon business opportunities. Hence, the social/emotional learning dimension is of great importance, and should be utilized, in the development of arranged SME learning groups.

  • 2.
    Lundahl, Nicolaus
    et al.
    KTH.
    Silver, Lars
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Aiming for a perceived partnership in relationship lending: a viable tool for differentiation in financial services?2013In: International Journal of Management and Enterprise Development, ISSN 1468-4330, E-ISSN 1741-8127, Vol. 12, no 4, p. 277-295Article in journal (Refereed)
    Abstract [en]

    Technological advances, changed regulations and intense competition are a reality for service providers in various industries. For banks, these changes have mostly served transactional approaches. In addition to being of crucial importance for the economy, small and medium sized enterprises (SMEs) are important customers for banks. SMEs often perceive banks as standardised organisations offering identical products and services. Using concepts such as core services reliability, relational services reliability and customer satisfaction, this study investigates whether aiming for a perceived partnership can be a viable differentiating tool for a service provider in a competitive environment consisting of increasingly larger and standardised institutions. The study's hypotheses were tested by the use of structural equations' modelling on questionnaire responses from 343 Swedish SMEs. The results suggest that service providers aiming for a relationship differentiating them from their competitors must, in addition to provide core services, focus on relationship building interactions.

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